Help & Support
Email support
IR Official. We aim to reply within two business days. Please include your location name and, if relevant, the contact and time of the event.
Frequently asked questions
How do I install LoyaltyLoop?
Use the install link or find LoyaltyLoop in the LeadConnector App Marketplace. Then open it from the left-hand menu of your sub-account.
Does each sub-account have separate data?
Yes. Rules, balances, tiers and activity are stored separately for every location. Agency installs let you choose which sub-accounts to enable.
Where do customers' points appear?
On the contact record in the Loyalty Points Balance custom field, which you can use in workflows, smart lists and merge fields.
A customer redeemed a reward but nothing was deducted.
Open the Activity tab. If the entry says "not enough points", the contact's balance was lower than the reward cost. The redeem tag is always removed so it can be used again.
Can I give or remove points manually?
Yes: use Members → Adjust, or the workflow webhook for automations. See the docs.
What happens to my data if I uninstall?
We delete the rules, balances, history and access tokens we hold for the location. Values already written to your contacts' custom fields stay in your CRM. See our Privacy Policy.
How do I request deletion of data?
Uninstalling removes it automatically. You can also email idylle_radieuse@outlook.com and we will help.